PRIVACY POLICY

1. YOUR PRIVACY IS IMPORTANT TO US

We understand your privacy is important to you, and we value your trust. We want to ensure our patients are comfortable in entrusting their information to us.

Check My Moles app is committed to protect the privacy of our patients. Any information collected on our website for booking purposes or in our clinic are kept strictly confidential, and are used only for the medical and health care of patients.

We may update our privacy policy, but you can always find the latest version in our app.

2. WHAT INFORMATION DO WE COLLECT?

For administrative purposes, and to ensure quality and best practice of patient care, a patient’s health information is shared between the medical practitioners of Mole Patrol (who owns the Check My Moles app).

Collected personal information includes and is not limited to:

A patient’s personal information may be held at the clinic in various forms such as electronic records or visuals e.g. pathology results, photos and videos.

Check My Moles app collects personal information about you in the following ways:

Check My Moles app will not disclose personal information to any third party other than in the course of providing medical services, and only with full consent from the user. Some examples are:

Check My Moles app will not use any personal information for direct marketing to a patient without that patient’s consent.

3. KEEPING YOUR INFORMATION SAFE

Our staff are trained to keep your information safe via our secure systems.

When you log into our app, we encrypt data sent from your device to our systems so no one else except the said clinic can access it.

Check My Moles app will take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. Our security measures include:

4. ACCESSING, UPDATING AND CORRECTING YOUR INFORMATION

The following will apply with regard to accessing personal and private medical information by an individual:

Check My Moles app has functions that will update/correct personal information if you believe it contains inaccurate information.

5. PARENTS/GUARDIANS AND CHILDREN

To protect the rights of a child’s privacy, access to a child’s medical information may at times be restricted for parents and guardians. Release of information may be referred back to the treating doctor where there professional judgement and the law will be applied.

6. COMPLAINTS

Check My Moles app ensures that the obligations of confidentiality are met in the course of it being used.

If you have a concern or complaint about your privacy, let us know in writing and we will attempt to resolve it in accordance with our complaint resolution process and respond in writing within 30 days of receipt of your complaint.

Please email: reception@molepatrol.com.au

If you are not satisfied with our decision, you can contact us to discuss your concerns.